Saint Joseph’s Residential Care

We pride ourselves in specialist dementia care we provide here at Saint Joseph’s Shankill. We understand that caring for someone living with dementia at home is difficult in in some instances may no longer be possible at home.  We also understand that the decision to move into long-term care can be a stressful time and we aim to make the transition as smooth as possible.
Your main contact with us will be our Director of Nursing; Norma Sheehan.
Coming to live at Saint Joseph’s involves a number of stages;

  1. The first step is to arrange a visit with Norma (Director of Nursing) or another member of our management team if she is not available, to meet with you and your family or carer. You can tour the Centre, ask questions and discuss your personal needs and indeed any concerns you may have about planning the move to Saint Joseph’s and how best to prepare with your loved one.
  2. You can then put your name on our waiting list. When we have a vacancy, we will contact you or the family member you nominate.
  3. A pre-admission assessment of your care needs is carried out. This is to make sure that we all the necessary skills, knowledge and equipment to support you.
  4. All the administrative/financial paperwork involved, ie, Contract of Care, is then organised and completed.
  5. You can find more information about our person centred, household model of care here.
Due to the complexity of the dementia illnesses, a pre-admission assessment is required for everyone. Unfortunately, as a result of this, we cannot accept emergency admissions.


Norma Sheehan – Director of Nursing
Dial: +353 1 282 3000 Mon-Friday 8.30am – 17.00pm

The Residents Committee
The Residents Committee was established in late 2012 as part of the Clinical Governance structure of Saint John of God Hospital CLG., incorporating Saint Joseph’s Shankill.
Its purpose is to involve residents and caregivers in strategic decision making. The committee ensures that adequate information concerning residents is
circulated in a timely fashion. It also seeks to improve communication with residents and caregivers through its communication strategy.
If you would like to know more about the committee or would like to get involved, please contact our Director of Nursing, Norma Sheehan, at
or 01 271 9203.
How to make a complaint

We take your complaints seriously and try to learn from any mistakes we have made. Our Management Team reviews all complaints monthly. Where there is a need for change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it by. We will let you know when changes we have promised have been made.

Complaints Form

If you have complained to us and you’re not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman.

The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealing with you. The Ombudsman’s remit related to complaints about actions which occur on or after August 24th 2015.

The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Your Say” (residents whose place is provided under a contract with the HSE).

Contact :

18 Lower Leeson Street, Dublin 2

Tel: LoCall 1890 22 30 30 or (01) 639 5600

You can also make a complaint online using the online complaint form:


We have an open visiting policy at Saint Joseph’s Centre but we reserve the right to restrict visitors and visiting times depending on individual circumstances.

You are very welcome to join us at meal times the approximate times are below but may depend on each Lodge so check with the team in the Lodge where your loved one or friend is living.

Breakfast 8.15
Lunch 12.30
Evening Meal 16.45
Supper 20.00

Remember that any special celebrations such as birthdays and anniversaries can be catered for and celebrated together.

How to find us

By Bus

Route 145
timetable – Heuston Station – Kilmacanogue
Route 45a
timetable – Dun Laoghaire Railway Station – Ballywaltrim (Bray)
Route 84 / 84a
timetable – Blackrock (via Bray Railway Station) – Newcastle
By Car
We are located on the Dublin Road between Bray and Shankill and close to the M50 and N11. Take the Bray North exit off the M50.

Your care plan will be developed with the participation of you and your family members within 48 hours of admission.

This will set out your personal care needs and provide direction to staff members caring for you.

A review of your care plan will be carried out following feedback or any changes in your personal needs or circumstances. If no changes are needed, your plan will be updated at three-monthly intervals.

We will contact your family when a review is required and agree a time to carry out the review process.

By agreeing to take up residency within Saint Joseph’s Centre, you or your legal representative (Specified Person) will have signed a contract of care which ensures that you have a legally binding assurance of high quality care standards and that we have an acknowledgement of your commitment to our terms and conditions.



Download our Statement of Purpose and Function Information Booklet


Please contact Elaine Byrne at or 01 271 9222 if you have a query.