The Residents Committee
The Residents Committee was established in late 2012 as part of the Clinical Governance structure of Saint John of God Hospital Ltd., incorporat
ing Saint Joseph’s Centre.
Its purpose is to involve residents and caregivers in strategic decision making. The committee ensures that adequate information concerning residents is
circulated in a timely fashion. It also seeks to improve communication with residents and caregivers through its communication strategy.
If you would like to know more about the committee or would like to get involved, please contact our Director of Nursing, Norma Sheehan, at
or 01 271 9203.
How to make a complaint
We take your complaints seriously and try to learn from any mistakes we have made. Our Management Team reviews all complaints monthly. Where there is a need for change, we will develop an action plan setting out what we will do, who will do it and when we plan to do it by. We will let you know when changes we have promised have been made.
If you have complained to us and you’re not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman.
The Ombudsman provides an impartial, independent and free service. By law the Ombudsman can examine complaints about any of our administrative actions or procedures as well as delays or inaction in our dealing with you. The Ombudsman’s remit related to complaints about actions which occur on or after August 24th 2015.
The Ombudsman cannot examine complaints about actions which occurred before that date with the exception of complaints from residents eligible to complain under “Your Service Your Say” (residents whose place is provided under a contract with the HSE).
THE OFFICE OF THE OMBUDSMAN
18 Lower Leeson Street, Dublin 2
Tel: LoCall 1890 22 30 30 or (01) 639 5600
You can also make a complaint online using the online complaint form: www.ombudsman.gov.ie